COURTVERSE

Privacy Policy

Effective July 24, 2026

CourtVerse ("we", "us") is a pickleball court booking and community platform. This policy explains what information we collect when you use the CourtVerse mobile app and related web pages, how we use it, and the choices you have.

1. Information we collect

• Account information. When you sign in (email, Google Sign-In, or Sign in with Apple), we receive your name, email address, and profile photo. You can also browse venues as a guest without an account.
• Profile content. A custom profile photo, cover photo, and phone number, if you choose to add them.
• Phone number visibility. Your phone number is private by default and is never shown on your public profile unless you turn on "Show phone on my profile" in Edit Profile. Turning it off removes the number from public view immediately. Independently of this setting, a venue or session host you book with receives the contact number you enter for that booking so they can coordinate with you.
• Location. With your permission, your device location — used only to show nearby courts, Open Play sessions, players, and leaderboard filters within your chosen radius. You can decline and still use the app.
• Bookings and activity. Your court bookings, Open Play joins, casual and official match results, achievements, reviews, and session invites.
• Messages. Messages you send in the app — direct messages to other players (with accept/decline message requests and blocking), club group chats, and messages to venues. Messages you send to a venue are delivered to that venue's inbox and its staff. Message content is stored so your conversations work across devices.
• Payment information. In-app payments are processed by PayMongo, our payment processor. When you pay, you're redirected to PayMongo's secure checkout — we never receive or store your card number or e-wallet credentials. We keep payment records (amount, method type, reference numbers, status) for your bookings and receipts. Your name and email may be pre-filled on the checkout page for convenience. Some venues also accept direct GCash transfers; for those, you may upload a transfer screenshot as proof, which is shared with the venue for verification.
• Payout account details (vendors and hosts). If you receive earnings through CourtVerse, we collect the bank or e-wallet account details you register so PayMongo can send your payouts.
• Device tokens. A push-notification token so we can deliver booking updates, reminders, and message notifications to your device.

2. How we use it

• To operate bookings between players and venues, including sharing your name, contact number, and booking details with the venue you book.
• To process payments in and payouts out through PayMongo, and to keep accurate earnings ledgers for venues and session hosts.
• To show nearby venues, sessions, and community activity relevant to your area.
• To deliver messages, booking confirmations, reminders, match and invite notifications.
• To power community features — your name, photo, tier, match results, and reviews appear on the public activity feed and leaderboards. Only ranked players (with enough official matches) appear on leaderboards.

3. Who we share it with

• Venues you book. They see your name, contact number, email, booking details, and (for direct-GCash bookings) your payment proof so they can confirm your booking and check you in.
• Other players. Public profile data (name, photo, tier, stats), public activity, and — only if you opted in — your phone number on your profile.
• PayMongo. Our payment processor receives the details needed to process your payment or payout. In-app payments are made to CourtVerse's official payment account (shown on payment screens and statements as PMP LAURENTOS).
• Service providers. We run on Google Firebase (authentication, database, notifications, hosting). Your data is processed and stored on Google Cloud infrastructure.

We do not sell your personal information.

4. Retention & deletion

We keep your information while your account is active. Booking, payment, payout, and settlement records may be retained as needed for accounting, fraud prevention, and dispute resolution. To delete your account and associated personal data, use Delete Account or contact us through the app's Help & Support section.

5. Your choices

• Your phone number is hidden from your public profile unless you switch on "Show phone on my profile" — and you can switch it off again anytime.
• Location permission can be granted or revoked anytime in your device settings.
• Push notifications can be paused in the app's Settings or disabled at the OS level; individual conversations can be muted.
• You can decline message requests from other players and block players entirely.
• Your profile photo, cover, and phone number can be changed or removed in Edit Profile.

6. Children

CourtVerse is not directed at children under 13, and we do not knowingly collect their personal information.

7. Changes

We may update this policy as the product evolves. Material changes will be reflected on this page with an updated effective date.

8. Contact

Questions about this policy? Reach us through Help & Support in the CourtVerse app.